Microsoft 365 Fundamentals flashcards

A unified security operations platform that brings together capabilities from Microsoft Defender for Endpoint, Defender for Office 365, Defender for Identity, and Defender for Cloud Apps.

• Provides a centralized view for monitoring and managing security alerts and incidents.
• Enables unified threat investigation and response across various security domains.
• Offers advanced hunting capabilities and security analytics.

Memory trick: The 'Defender' portal defends 'All' the Microsoft 365 pieces.

Guaranteed initial response times for critical issues under Microsoft's premium support offering, Unified Support.

• Severity A: Within 30 minutes.
• Severity B: Within 1 hour.
• Severity C: Within 2 hours.

Memory trick: Unified Support acts fast, A-30, B-60, C-120.

A cloud-based service that helps organizations share and manage content, knowledge, and applications to empower teamwork, quickly find information, and seamlessly collaborate across the organization.

• Used for internal intranets, team sites, and document libraries.
• Provides robust content management and collaboration features.
• Not typically used for public-facing website hosting.

Memory trick: SharePoint is the 'Shared Point' for internal company knowledge.

The most comprehensive Microsoft 365 suite, offering advanced security, compliance, voice, and analytics features.

• Includes all E3 features plus more
• Advanced eDiscovery, Advanced Audit, Communication Compliance
• Microsoft Defender for Endpoint, Azure AD P2, Microsoft Cloud App Security
• Power BI Pro, Microsoft Teams Phone System

Memory trick: E5 is the 'Everything-5-star' plan for advanced compliance and security.

A billing frequency option for Microsoft 365 subscriptions that allows organizations to pay month-to-month and adjust license counts without annual obligations.

• Offers maximum flexibility to scale licenses.
• Typically has a slightly higher per-user cost compared to annual commitments.
• Ideal for businesses with fluctuating employee numbers or short-term projects.

Memory trick: Monthly commitment means monthly changes, no long binds.

A Microsoft 365 plan designed for small and medium-sized businesses that includes cloud services (email, storage) and desktop Office applications.

• Supports up to 300 users.
• Includes Exchange, SharePoint, Teams, and OneDrive.
• Provides desktop versions of Word, Excel, PowerPoint, Outlook, Publisher (PC only), and Access (PC only).

Memory trick: Business Standard: Cloud AND Desktop apps for SMBs.

A Microsoft program that provides eligible non-profit organizations with access to donated and heavily discounted Microsoft cloud services and software to help them achieve their missions.

• Requires eligibility verification (e.g., valid charity status).
• Offers donated Microsoft 365 Business Basic, and discounted Business Standard/Premium, Enterprise plans.
• Includes discounts on Azure credits and other Microsoft products.
• Aims to empower non-profits with technology.

Memory trick: Non-profit needs? Microsoft for Nonprofits leads!

A section within the Microsoft 365 admin center's Billing area where administrators can view, download, and manage invoices, payment methods, and billing history for all active and past subscriptions.

• Access to detailed invoices
• View payment history and status
• Manage payment methods (credit cards, bank accounts)
• Track recurring charges and one-time purchases

Memory trick: For 'Bills and Payments', go to 'Bills and Payments'.

A suite of low-code tools for building custom apps, automating workflows, analyzing data, and creating virtual agents.

• Comprises Power Apps, Power Automate, Power BI, Power Virtual Agents
• Empowers citizen developers to create solutions
• Integrates with Microsoft 365, Azure, and other services
• Enables digital transformation and process optimization

Memory trick: The 'Power' Platform gives users the power to build, automate, and analyze.

A billing option where a customer commits to using Microsoft 365 services for one year but pays for the subscription on a monthly basis, often receiving a discount compared to monthly commitments.

• Commitment period: 12 months
• Payment frequency: Monthly
• Typical benefit: Price discount compared to pure monthly plan
• Cancellation during term may incur fees

Memory trick: Discounted 'Annual' plans make your wallet feel a little less 'Monthly' pain.

A Microsoft 365 service that uses artificial intelligence to help users discover relevant information and connections across their organization based on their work patterns and what's trending around them.

• Powered by Microsoft Graph.
• Shows personalized content from OneDrive, SharePoint, Exchange.
• Helps discover documents, people, and topics relevant to a user's work.

Memory trick: Delve is about 'Digging Deep' into your relevant work content.

A program offering discounted or donated Microsoft 365 licenses and cloud services to eligible non-profit organizations worldwide.

• Requires validation of non-profit status.
• Offers specific plans (e.g., Business Basic, Standard) at significantly reduced costs or free.
• Aims to empower non-profits with technology.

Memory trick: Non-profit, gov, or academic, each has a special packet.

An add-on feature for Microsoft 365 that allows multinational organizations to store user data at rest in specified geographic data centers (geos) to meet local data residency requirements.

• Available for Enterprise agreements with a minimum of 500 licenses.
• Supports Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Teams.
• Ensures data at rest is stored in chosen geos.
• Provides a unified tenant experience across all geos.

Memory trick: Multi-Geo means data lives where it's legally allowed to go.

The process of checking which Microsoft 365 licenses are assigned to a specific user and what services/applications those licenses enable.

• Performed in Microsoft 365 admin center > Users > Active users.
• Crucial for troubleshooting access issues to M365 services.
• Allows administrators to assign or remove licenses.
• Shows detailed breakdown of services included in each assigned license.

Memory trick: To see user licenses, check 'Active users' in 'Users'.

A cloud-based endpoint management solution that manages user access and simplifies app and device management across various platforms.

• Enforces device compliance policies (e.g., OS version, encryption).
• Manages mobile devices (MDM) and mobile applications (MAM).
• Integrates with Azure AD for identity-driven access.

Memory trick: Intune ensures your devices are 'In Tune' with policies.

Certain advanced Microsoft 365 services and features may incur direct Azure consumption charges, even if the primary subscription is for Microsoft 365.

• Microsoft 365 services run on Azure infrastructure.
• Standard M365 licenses bundle most Azure costs.
• Specific features (e.g., extensive Purview logs, advanced analytics, some M365 Defender capabilities) might bill directly to an Azure subscription.

Memory trick: Azure's hidden costs might lurk beneath M365's surface.

A feature of Azure Active Directory that enables organizations to enforce controls on how and when users can access resources based on specific conditions.

• Allows 'if-then' statements for access control.
• Conditions can include user location, device state, application, sign-in risk.
• Controls can include requiring MFA, blocking access, or requiring a compliant device.

Memory trick: Conditional Access is the 'Traffic Cop' for your cloud resources.

A built-in Microsoft 365 administrative role with permissions to manage all aspects of Exchange Online.

• Manages mailboxes, distribution groups, mail flow, anti-spam, and anti-malware policies
• Does not grant permissions to other Microsoft 365 services (e.g., SharePoint, Teams)
• Adheres to the principle of least privilege for Exchange-specific tasks
• Can be assigned via the Microsoft 365 admin center or Azure AD admin center

Memory trick: To admin 'Exchange', assign the 'Exchange Admin' role, nothing more.

A record of all past invoices, payments, and charges associated with a Microsoft 365 subscription, accessible within the Microsoft 365 admin center.

• Found in Microsoft 365 admin center > Billing > Bills & payments.
• Provides detailed breakdown of monthly/annual charges.
• Useful for financial auditing and budget planning.
• Can typically view invoices for previous billing periods.

Memory trick: For past bills, go to 'Bills & payments' in 'Billing'.

Microsoft 365 is a complete, intelligent solution that combines Office 365, Windows 10/11 Enterprise, and Enterprise Mobility + Security (EMS). Office 365 is a subset focused primarily on productivity apps and cloud services.

• Microsoft 365 = Office 365 + Windows + EMS.
• Office 365 focuses on productivity apps and services.
• Microsoft 365 offers enhanced security and device management.

Memory trick: Microsoft 365 is the whole package: Office, Windows, Security.

Combining direct Microsoft support with services from a Microsoft Partner to achieve comprehensive and flexible support for an organization's Microsoft 365 deployment.

• Direct purchase from Microsoft grants access to Microsoft's support tiers.
• Partners can offer value-added services, localized support, and implementation assistance.
• Allows tailoring support to specific organizational needs and geographic requirements.

Memory trick: Direct from Microsoft, plus a partner, gives the best mix.

The process of determining the additional financial outlay required when moving from a lower-tier Microsoft 365 license to a higher-tier license.

• Calculated as (New License Cost - Old License Cost) * Number of Users.
• Typically done on a per-month or per-year basis.
• Helps justify the value of added features.
• Often involves prorating if upgrading mid-term.

Memory trick: Upgrade cost = New minus Old, times the crowd.

A Microsoft program that enables partners to sell Microsoft cloud services along with their own value-added services, directly managing the customer's billing and support.

• Partners own the customer relationship end-to-end.
• Partners provide first-line technical support.
• Offers flexible billing options and bundled services.

Memory trick: CSP is your 'Cloud' partner for unified service.

The central web-based portal for administrators to manage all aspects of their Microsoft 365 tenant, users, licenses, and services.

• Used for creating and managing user accounts and groups.
• Assigns and manages user licenses and administrative roles.
• Monitors service health and manages billing.

Memory trick: The 'Admin Center' is the main 'Control Panel' for everything Microsoft 365.

A framework outlining security responsibilities between a cloud provider (Microsoft) and the customer.

• Microsoft: 'Security of the cloud' (physical infrastructure, network, host OS)
• Customer: 'Security in the cloud' (data, identities, devices, applications)
• Responsibilities vary by cloud service model (IaaS, PaaS, SaaS)
• For SaaS (Microsoft 365), Microsoft manages more, but customer still owns data and access.

Memory trick: Microsoft secures the 'cloud itself', customer secures 'within the cloud'.

A billing method for Microsoft 365 subscriptions where customers receive an invoice and pay via bank transfer or direct debit, typically used by organizations.

• Requires a credit check for new customers.
• Available for monthly or annual subscriptions.
• Allows payment directly from a corporate bank account.

Memory trick: Invoice for direct bank, cards for quick pay.

Microsoft's most comprehensive support offering, providing proactive guidance, designated technical account management (CSAM), and strategic planning for enterprise customers.

• Replaces Microsoft Premier Support.
• Includes a Customer Success Account Manager (CSAM).
• Offers proactive services, training, and strategic IT planning.

Memory trick: Unified Support combines everything, like a united team.

An entry-level Microsoft 365 plan for small and medium-sized businesses, providing cloud services like email, online meetings, and file storage without desktop Office applications.

• Includes Exchange, OneDrive, SharePoint, and Teams.
• No desktop versions of Office apps (Word, Excel, PowerPoint).
• Cost-effective for essential cloud productivity.

Memory trick: Businesses use Basic for just the cloud, Standard for desktop, Premium for security.

A Microsoft tool designed to connect an on-premises identity infrastructure to Azure Active Directory.

• Synchronizes users, groups, and contact objects from on-premises AD to Azure AD
• Enables single sign-on (SSO) for Microsoft 365 services
• Supports various authentication methods like password hash synchronization and pass-through authentication

Memory trick: Connect on-prem to Azure, keep identities true.

Determining the total expenditure for Microsoft 365 licenses based on per-user costs and subscription duration.

• Costs are typically quoted per user per month.
• Annual costs require multiplying monthly rates by 12.
• Total cost is (users * monthly rate * 12) for annual figures.

Memory trick: Users times rate times months equals your yearly bill.

A dashboard within the Microsoft 365 admin center that provides real-time status information on the availability and performance of Microsoft 365 services.

• Accessed via Microsoft 365 admin center
• Shows current and past incidents/outages
• Provides incident details, workarounds, and resolution estimates
• Users can subscribe to email notifications

Memory trick: For 'Health' issues, check the 'Service Health' dashboard first.

The process of controlling whether a Microsoft 365 subscription automatically renews at the end of its term, typically managed within the Microsoft 365 admin center.

• Subscriptions are often set to renew automatically by default.
• Disabling recurring billing prevents unwanted charges for unused services.
• Can be managed per subscription within the admin center.

Memory trick: Recurring billing is like a loop; disable it to break the cycle.

The cloud-based email, calendaring, and contacts service included with Microsoft 365, offering high availability and data protection.

• Provides enterprise-grade email hosting.
• Includes anti-malware and anti-spam protection.
• Offers automatic patching and high availability.

Memory trick: Email with Exchange, Files with SharePoint, Chat with Teams.

A cloud-based service for document management, team collaboration, and building internal websites (intranets) within Microsoft 365.

• Enables shared document libraries and lists.
• Supports creation of team sites and communication sites.
• Integrates with other Microsoft 365 services like Teams and OneDrive.

Memory trick: Share documents and sites with SharePoint, chat in Teams, store personal files in OneDrive.

The specific date by which a Microsoft 365 subscription must be renewed to ensure continuous service, found within the billing section of the admin center.

• Crucial for budget planning and avoiding service disruption.
• Located in the Microsoft 365 admin center under Billing > Licenses.
• Can be set to auto-renew or manual renewal.

Memory trick: Billing for the 'Bill', Licenses for 'Dates'.

The process of assigning, unassigning, and adjusting the quantity of Microsoft 365 licenses to match organizational needs.

• Licenses are typically billed monthly or annually.
• Administrators manage licenses via the Microsoft 365 admin center.
• Unused licenses can incur unnecessary costs if not removed.

Memory trick: Check your count, trim the fat, save your cash.

A unified communication and collaboration platform that combines workplace chat, video meetings, file storage, and application integration.

• Serves as a central hub for teamwork in Microsoft 365.
• Integrates with other Microsoft 365 services like SharePoint, OneDrive, and Outlook.
• Supports channels for organized conversations, online meetings, and file sharing.

Memory trick: Teams brings the 'Team' together in one 'Hub'.

A personalized view of the health of your Microsoft 365 services, showing incidents and maintenance.

• Accessible from the Microsoft 365 admin center
• Provides real-time status updates
• Includes incident details, impact, and estimated resolution times
• Shows planned maintenance events

Memory trick: To check service 'health', go to the 'Health Dashboard'.

A section within the Microsoft 365 admin center (under Active users) that displays the licenses assigned to a specific user and allows administrators to view and manage the individual services and applications enabled by those licenses.

• Accessed via a specific user's properties
• Shows all licenses assigned to the user
• Allows toggling individual services within a license
• Crucial for troubleshooting access issues based on licensing

Memory trick: To see what 'Apps' a 'User' has, check their 'Licenses and Apps' section.

The subscription-based, always-up-to-date desktop versions of the Office applications (Word, Excel, PowerPoint, Outlook, etc.) included with many Microsoft 365 plans.

• Provides full desktop functionality of Office apps.
• Receives regular feature and security updates.
• Can be installed on multiple devices per user.

Memory trick: Apps for Enterprise keep your desktop Office fresh and full-featured.

The web-based portal for managing Azure Active Directory, which is the foundational identity and access management service for Microsoft 365.

• Manages users, groups, and roles.
• Configures Multi-Factor Authentication (MFA).
• Sets up Conditional Access policies.
• Assigns licenses to users and manages application access.

Memory trick: Azure AD admin center is the 'ID' office for all your users and access rules.

Microsoft Unified Support offers a single, integrated support model encompassing all Microsoft products and services, both cloud-based and on-premises, providing a consistent global experience and personalized account management.

• Covers the entire Microsoft product portfolio.
• Provides a single point of contact and consistent service levels globally.
• Includes proactive and reactive support with a Technical Account Manager (TAM).

Memory trick: Unified for 'all' products, everywhere.

Microsoft's highest tier of support services, offering comprehensive and proactive assistance for enterprise customers.

• Includes a designated Technical Account Manager (TAM)
• Offers proactive services, workshops, and strategic planning
• Provides prioritized incident management and faster response times for critical issues

Memory trick: Premier support: Proactive, personalized, priority.

A comprehensive enterprise license offering desktop Office applications, cloud email, file storage, and collaboration tools, without the advanced security and compliance features of E5.

• Includes desktop versions of Office apps (Word, Excel, PowerPoint, Outlook, etc.).
• Provides Exchange Online, SharePoint Online, OneDrive for Business, Teams.
• A common choice for organizations needing robust productivity without E5's premium features.

Memory trick: E3 for desktop productivity, E5 for advanced features.

Microsoft's cloud-based identity and access management service, which helps employees sign in and access resources.

• Provides single sign-on (SSO) for Microsoft 365 and other cloud apps.
• Manages user identities, groups, and access permissions.
• Is the backbone for authentication and authorization in Microsoft 365.

Memory trick: Azure AD is the 'Access Door' to everything in Microsoft 365.

An add-on for Microsoft 365 that enables advanced voice capabilities in Microsoft Teams, allowing users to make and receive calls to/from the Public Switched Telephone Network (PSTN).

• Requires a Microsoft 365 or Office 365 license that includes Teams.
• Can be coupled with a Calling Plan from Microsoft or Direct Routing.
• Provides features like call transfer, voicemail, auto attendants, and call queues.

Memory trick: Phone Standard for calls, Audio for conferences.

A centralized dashboard within the Microsoft 365 admin center that provides administrators with real-time information about the status and health of their Microsoft 365 services.

• Shows service incidents and outages.
• Displays scheduled maintenance events.
• Provides historical service status data.
• Accessible via the Microsoft 365 admin center.

Memory trick: Admin for users, Health for status, Compliance for rules, AD for identities.

The process of determining the total yearly expenditure for a Microsoft 365 subscription based on per-user monthly costs and the number of users.

• Costs are typically presented as per-user per-month.
• Annual commitments often provide a discount compared to monthly commitments.
• Total annual cost = (cost per user per month * number of users) * 12.

Memory trick: Months x Users x Rate = Total Budget.

A business intelligence platform that provides interactive visualizations and business intelligence capabilities with an interface simple enough for end users to create their own reports and dashboards.

• Connects to hundreds of data sources.
• Enables creation of interactive reports and dashboards.
• Supports data modeling and transformation.

Memory trick: Power BI gives you 'Power' to see your 'Business Intelligence'.

The central location within the Microsoft 365 admin center where administrators can view, manage, and report on all purchased licenses, their assignment status, and included service plans.

• Located under 'Billing > Licenses' in the admin center.
• Shows total licenses, assigned licenses, and available licenses.
• Allows drilling down to see which users have specific licenses.
• Provides details on the service plans included within each license type.

Memory trick: Licenses are like 'inventory' in the billing warehouse.

A Microsoft Volume Licensing program for small to mid-sized organizations that offers flexible payment options over three years, allowing for a mix of cloud services and perpetual licenses for on-premises software.

• Three-year agreement term.
• Annual payments for budget predictability.
• Includes Software Assurance benefits.
• Option to acquire perpetual licenses or subscribe to cloud services.

Memory trick: Open Value: Open to both cloud and keeping forever (perpetual).

Determining the total cost of Microsoft 365 licenses by applying per-user pricing, commitment discounts, and total user count.

• Annual commitments typically offer discounts (e.g., 16-20%) over monthly commitments.
• Total cost = (Per-user monthly cost * (1 - discount percentage)) * Number of users.
• Costs can vary by region, currency, and specific plan.

Memory trick: Discount first, then multiply by users for the monthly sum.

A feature within the Azure Active Directory (Microsoft Entra ID) admin center used to manage the permissions that third-party or custom applications have been granted to access data and resources within a Microsoft 365 tenant.

• Accessed via Azure AD admin center (Microsoft Entra admin center)
• Lists all applications registered in the tenant
• Allows review of granted API permissions (e.g., Microsoft Graph)
• Enables management of user consent and assignment to applications

Memory trick: For 'Enterprise' 'Apps' and their 'Permissions', go to 'Azure AD'.

Key features and services that are unique to or significantly enhanced in the Microsoft 365 Enterprise E5 license, setting it apart from lower-tier enterprise plans like E3.

• Includes Microsoft Defender for Endpoint for advanced threat protection.
• Offers advanced compliance features like eDiscovery Premium and Insider Risk Management.
• Integrates Power BI Pro for business intelligence.
• Provides advanced voice capabilities for Teams (Phone System, Audio Conferencing).

Memory trick: E5 is the 'Enterprise Elite' with top-tier Security, Compliance, and Analytics.

A suite of services for software development teams to plan, develop, test, and deploy applications.

• Includes Azure Boards (work tracking), Azure Repos (source control)
• Azure Pipelines (CI/CD), Azure Test Plans (testing), Azure Artifacts (package management)
• Supports various programming languages and platforms
• Integrates with other Microsoft and third-party tools

Memory trick: For 'DevOps' needs, go to 'Azure DevOps', it's the full package.

A formal support ticket submitted by an administrator to Microsoft for assistance with Microsoft 365 service issues.

• Initiated through the Microsoft 365 admin center.
• Provides a structured way to describe issues and track progress.
• Allows for direct communication with Microsoft support engineers.

Memory trick: Self-serve first, then ticket, then phone if critical.

A cloud-based telephony solution that provides Private Branch Exchange (PBX) capabilities within Microsoft Teams.

• Enables users to make and receive calls to external phone numbers.
• Replaces traditional on-premises PBX systems.
• Requires a calling plan or direct routing for external PSTN connectivity.

Memory trick: To make 'Calls' in 'Teams', you need the 'Phone System'.

A solution that helps organizations discover, classify, and protect sensitive information across its lifecycle, including emails and documents.

• Uses sensitivity labels for classification and protection.
• Supports encryption, access control, and visual markings.
• Integrates with Microsoft 365 apps and services.

Memory trick: Purview protects content, Defender shields threats, EOP filters mail.

A core component of many Microsoft 365 plans that provides users with the right to install the full desktop versions of Office applications on multiple devices (up to 5 PCs/Macs, 5 tablets, 5 phones) per user.

• Includes Word, Excel, PowerPoint, Outlook, OneNote, Access (PC only), Publisher (PC only)
• Allows installation on multiple devices per user
• Requires an active Microsoft 365 subscription that includes this component
• Provides automatic updates and feature releases

Memory trick: To install 'Apps' on 'many' devices, you need the 'Apps' component.

The different options available for how frequently an organization is billed for their Microsoft 365 subscriptions, impacting commitment terms and potential pricing.

• Monthly commitment, paid monthly: most flexibility, no long-term commitment, often higher per-user cost.
• Annual commitment, paid monthly: annual commitment, monthly payments, typically a small discount.
• Annual commitment, paid annually: annual commitment, single upfront payment, often the largest discount.

Memory trick: Billing frequency is about how often your 'money clock' ticks.