Microsoft 365 FundamentalsDescribe Microsoft 365 pricing and supportMedium
A Microsoft 365 administrator is reviewing the company's billing statement and notices an unexpected charge for an expired subscription. The subscription for Microsoft 365 Business Basic was renewed automatically, but the company no longer needs it. Which action should the administrator take to prevent future automatic renewals for this specific subscription and potentially request a refund for the unwanted renewal?
- AContact Microsoft Support to manually adjust the billing cycle.
- BDisable recurring billing for the subscription in the Microsoft 365 admin center.
- CDelete all user licenses assigned to the expired subscription.
- DChange the payment method associated with the subscription to an invalid one.
Show answer & explanationAnswer & explanation
Correct answer: B. Disable recurring billing for the subscription in the Microsoft 365 admin center.
To prevent automatic renewal, the administrator must disable recurring billing for the subscription in the Microsoft 365 admin center. This is the direct and correct method for managing subscription renewals. A refund for an unwanted renewal may also be requested through the admin center or by contacting support.
Why the other options are wrong
- A. While support can assist, disabling recurring billing is a self-service option that should be attempted first for direct control.
- C. Deleting user licenses does not stop the subscription from renewing; it only frees up licenses that are still part of the active, renewing subscription.
- D. Changing the payment method to an invalid one is an indirect and unprofessional approach that could lead to billing complications or service interruptions for other subscriptions.
Recurring Billing Management
The process of controlling whether a Microsoft 365 subscription automatically renews at the end of its term, typically managed within the Microsoft 365 admin center.
- Subscriptions are often set to renew automatically by default.
- Disabling recurring billing prevents unwanted charges for unused services.
- Can be managed per subscription within the admin center.
Memory trick: Recurring billing is like a loop; disable it to break the cycle.