Microsoft 365 FundamentalsDescribe Microsoft 365 pricing and supportMedium
An organization is migrating to Microsoft 365 and plans to use Microsoft Teams for all internal and external communication. They require advanced calling features, including Phone System capabilities for calling public switched telephone network (PSTN) numbers. Which licensing component must be added to their existing Microsoft 365 E3 licenses to enable this functionality?
- AMicrosoft 365 E5 Security add-on
- BMicrosoft 365 Compliance add-on
- CMicrosoft Teams Phone Standard add-on
- DMicrosoft 365 Audio Conferencing add-on
Show answer & explanationAnswer & explanation
Correct answer: C. Microsoft Teams Phone Standard add-on
Microsoft Teams Phone Standard (formerly Phone System) is the add-on required for Microsoft 365 E3 users to enable advanced calling features, including the ability to make and receive calls to and from the public switched telephone network (PSTN).
Why the other options are wrong
- A. E5 Security add-on enhances security features, not advanced calling.
- B. Compliance add-ons focus on data governance and regulatory adherence, not telephony features.
- D. Audio Conferencing allows users to join Teams meetings via phone, but doesn't provide full PSTN calling capabilities for individual users.
Microsoft Teams Phone Standard
An add-on for Microsoft 365 that enables advanced voice capabilities in Microsoft Teams, allowing users to make and receive calls to/from the Public Switched Telephone Network (PSTN).
- Requires a Microsoft 365 or Office 365 license that includes Teams.
- Can be coupled with a Calling Plan from Microsoft or Direct Routing.
- Provides features like call transfer, voicemail, auto attendants, and call queues.
Memory trick: Phone Standard for calls, Audio for conferences.