Microsoft 365 FundamentalsDescribe Microsoft 365 pricing and supportMedium
An organization is considering Microsoft 365 licensing and wants to ensure they have the option to receive support directly from Microsoft, but also have the flexibility to engage a local partner for additional services and localized support when needed. Which approach allows for this combination?
- APurchase licenses directly from Microsoft and use a Microsoft Partner for additional services.
- BOnly use the free basic support included with the subscription.
- CPurchase licenses exclusively through a Cloud Solution Provider (CSP) program.
- DExclusively use Microsoft's self-service support resources.
Show answer & explanationAnswer & explanation
Correct answer: A. Purchase licenses directly from Microsoft and use a Microsoft Partner for additional services.
Purchasing licenses directly from Microsoft allows access to Microsoft's own support tiers (basic, Unified, etc.). Organizations can then choose to contract separately with a Microsoft Partner for additional services, local support, or specialized expertise, providing the desired flexibility.
Why the other options are wrong
- B. Free basic support is reactive and limited; it doesn't provide the comprehensive direct Microsoft support or partner flexibility required.
- C. Purchasing exclusively through a CSP means the partner is the primary support contact, limiting direct Microsoft support unless escalated by the partner.
- D. Self-service support does not provide direct, personalized support from Microsoft or a partner.
Microsoft 365 Support Hybrid Model
Combining direct Microsoft support with services from a Microsoft Partner to achieve comprehensive and flexible support for an organization's Microsoft 365 deployment.
- Direct purchase from Microsoft grants access to Microsoft's support tiers.
- Partners can offer value-added services, localized support, and implementation assistance.
- Allows tailoring support to specific organizational needs and geographic requirements.
Memory trick: Direct from Microsoft, plus a partner, gives the best mix.