Microsoft 365 FundamentalsDescribe Microsoft 365 pricing and supportMedium
A Microsoft 365 administrator is evaluating different support options. They need to understand the initial response times for critical service-impacting issues. For a Severity A issue, what is the target initial response time for a Microsoft 365 subscription with a Unified Support plan?
- AWithin 2 hours
- BWithin 4 hours
- CWithin 30 minutes
- DWithin 1 hour
Show answer & explanationAnswer & explanation
Correct answer: C. Within 30 minutes
For Severity A issues, which are critical service-impacting problems, Microsoft Unified Support aims for an initial response time of within 30 minutes. This ensures rapid attention to the most urgent issues.
Why the other options are wrong
- A. 2 hours is typically the target for Severity C issues with Unified Support.
- B. 4 hours is a common target for less critical issues, not Severity A.
- D. 1 hour is the target for Severity B issues with Unified Support.
Microsoft Unified Support Response Times
Guaranteed initial response times for critical issues under Microsoft's premium support offering, Unified Support.
- Severity A: Within 30 minutes.
- Severity B: Within 1 hour.
- Severity C: Within 2 hours.
Memory trick: Unified Support acts fast, A-30, B-60, C-120.