Microsoft 365 FundamentalsDescribe core Microsoft 365 services and conceptsMedium
A company is transitioning from a legacy on-premises phone system to a modern cloud-based solution integrated with Microsoft 365. They want users to be able to make and receive calls directly within Microsoft Teams, including external calls to traditional phone numbers. Which component of Microsoft 365 provides this capability?
- AMicrosoft Teams Rooms
- BMicrosoft Stream
- CMicrosoft Teams Phone System
- DMicrosoft Viva Connections
Show answer & explanationAnswer & explanation
Correct answer: C. Microsoft Teams Phone System
Microsoft Teams Phone System enables calling capabilities within Microsoft Teams, allowing users to make and receive calls to and from traditional phone numbers, effectively replacing a traditional PBX system.
Why the other options are wrong
- A. Microsoft Teams Rooms are hardware solutions for meeting spaces, not the underlying phone system.
- B. Microsoft Stream is a video streaming service for the enterprise.
- D. Microsoft Viva Connections is an employee experience platform, not related to telephony.
Microsoft Teams Phone System
A cloud-based telephony solution that provides Private Branch Exchange (PBX) capabilities within Microsoft Teams.
- Enables users to make and receive calls to external phone numbers.
- Replaces traditional on-premises PBX systems.
- Requires a calling plan or direct routing for external PSTN connectivity.
Memory trick: To make 'Calls' in 'Teams', you need the 'Phone System'.