Microsoft 365 FundamentalsDescribe Microsoft 365 pricing and supportEasy
A Microsoft 365 administrator is investigating a widespread outage affecting Exchange Online in their region. They need to quickly determine the official status and any known workarounds or estimated resolution times. Where should the administrator look first for this information?
- AMicrosoft Support website - Knowledge Base
- BMicrosoft 365 admin center - Message center
- CMicrosoft 365 admin center - Service health
- DMicrosoft 365 admin center - Service requests
Show answer & explanationAnswer & explanation
Correct answer: C. Microsoft 365 admin center - Service health
The Service health dashboard in the Microsoft 365 admin center is the primary and most immediate source for official information regarding service incidents, outages, and planned maintenance affecting Microsoft 365 services.
Why the other options are wrong
- A. The Knowledge Base contains articles and troubleshooting guides, but not real-time outage status.
- B. The Message center provides information about planned changes, new features, and advisories, not immediate status of current widespread outages.
- D. Service requests are for logging specific issues with Microsoft, not for checking general service status.
Microsoft 365 Service Health
A dashboard within the Microsoft 365 admin center that provides real-time status information on the availability and performance of Microsoft 365 services.
- Accessed via Microsoft 365 admin center
- Shows current and past incidents/outages
- Provides incident details, workarounds, and resolution estimates
- Users can subscribe to email notifications
Memory trick: For 'Health' issues, check the 'Service Health' dashboard first.