Microsoft 365 FundamentalsDescribe Microsoft 365 pricing and supportMedium
A Microsoft 365 administrator is reviewing their organization's support options. They require proactive support, designated technical account management, and assistance with strategic IT planning and adoption of new Microsoft technologies. Which support plan would best meet these advanced requirements?
- AMicrosoft Premier Support
- BMicrosoft Unified Support
- CMicrosoft Partner Support
- DBasic Microsoft 365 Online Support
Show answer & explanationAnswer & explanation
Correct answer: B. Microsoft Unified Support
Microsoft Unified Support is designed for organizations requiring comprehensive, proactive support, including a designated Customer Success Account Manager (CSAM), strategic planning, and assistance with technology adoption. Premier Support is an older offering that has largely been replaced by Unified Support.
Why the other options are wrong
- A. Microsoft Premier Support is an older offering, largely superseded by Unified Support, which offers similar benefits but with a more modern approach.
- C. Microsoft Partner Support varies greatly depending on the partner and may not offer the consistent, comprehensive, and direct Microsoft-level proactive support described.
- D. Basic Microsoft 365 Online Support is reactive and does not include proactive services or a dedicated account manager.
Microsoft Unified Support
Microsoft's most comprehensive support offering, providing proactive guidance, designated technical account management (CSAM), and strategic planning for enterprise customers.
- Replaces Microsoft Premier Support.
- Includes a Customer Success Account Manager (CSAM).
- Offers proactive services, training, and strategic IT planning.
Memory trick: Unified Support combines everything, like a united team.