PMI CAPM (Certified Associate in Project Management) Examination Content OutlinePredictive, Plan-Based MethodologiesHard
A project manager is initiating a large-scale construction project. A key stakeholder, the local environmental agency, has high power but low interest in the project's day-to-day activities, only becoming active when environmental compliance issues arise. According to the Power/Interest Grid, how should this stakeholder be managed?
- AKeep Informed
- BManage Closely
- CMonitor (Minimum Effort)
- DKeep Satisfied
Show answer & explanationAnswer & explanation
Correct answer: D. Keep Satisfied
The Power/Interest Grid suggests that stakeholders with high power and low interest should be managed by keeping them satisfied. This means engaging them enough to ensure their potential opposition is minimized, typically through periodic updates or consultations on specific areas of concern (like environmental compliance), without bogging them down with excessive detail.
Why the other options are wrong
- A. Keep Informed is for low power, high interest stakeholders.
- B. Manage Closely is for high power, high interest stakeholders.
- C. Monitor (Minimum Effort) is for low power, low interest stakeholders.
Power/Interest Grid
A stakeholder analysis tool that classifies stakeholders based on their level of authority (power) and their level of concern (interest) regarding the project outcomes.
- Helps determine appropriate engagement strategies.
- Categorizes stakeholders into four quadrants: High Power/High Interest, High Power/Low Interest, Low Power/High Interest, Low Power/Low Interest.
- Aids in prioritizing stakeholder management efforts.
Memory trick: Power/Interest: High-High Manage Closely, High-Low Keep Satisfied, Low-High Keep Informed, Low-Low Monitor.