PMI CAPM (Certified Associate in Project Management) Examination Content OutlinePredictive, Plan-Based MethodologiesHard
A project manager is facilitating a meeting with key stakeholders to discuss potential project changes. During the discussion, a stakeholder expresses concerns that a proposed change might negatively impact another department not represented in the meeting. The project manager should prioritize which of the following actions immediately after this concern is raised?
- AProceed with the discussion, noting the concern for later review.
- BConsult the stakeholder register to identify the impacted department's key contact.
- CInitiate a formal change control process immediately.
- DRecord the change request in the change log.
Show answer & explanationAnswer & explanation
Correct answer: B. Consult the stakeholder register to identify the impacted department's key contact.
Before recording or initiating a formal process, the project manager needs to understand the full impact of the proposed change. Consulting the stakeholder register helps identify the relevant parties whose input is crucial for a comprehensive impact analysis and proper decision-making, ensuring all affected stakeholders are considered.
Why the other options are wrong
- A. Proceeding without addressing the concern risks alienating a key stakeholder and making potentially uninformed decisions.
- C. Initiating formal change control should happen after understanding the full scope of impact and identifying all affected parties, which requires consulting the stakeholder register first.
- D. Recording the change request is a step, but understanding the impact first is more critical.
Manage Stakeholder Engagement
The process of communicating and working with stakeholders to meet their needs and expectations, address issues, and foster appropriate stakeholder involvement.
- Aims to increase support and minimize resistance.
- Requires continuous communication and conflict resolution.
- Relies on regular review of the stakeholder register.
Memory trick: Before you act, KNOW your audience and their connections.