PMI CAPM (Certified Associate in Project Management) Examination Content OutlinePredictive, Plan-Based MethodologiesMedium
A manufacturing company is implementing a new quality control system. During the project, the quality team performs a series of activities to ensure that the project deliverables meet the specified requirements. Which quality management process involves monitoring specific project results to determine if they comply with quality standards and identifying ways to eliminate causes of unsatisfactory performance?
- APerform Quality Audits
- BManage Quality (Quality Assurance)
- CControl Quality
- DPlan Quality Management
Show answer & explanationAnswer & explanation
Correct answer: C. Control Quality
Control Quality is the process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. It focuses on identifying defects and causes of unsatisfactory performance.
Why the other options are wrong
- A. Perform Quality Audits is a tool/technique within the Manage Quality process, not a standalone process in the PMBOK® Guide.
- B. Manage Quality (Quality Assurance) is the process of translating the quality management plan into executable quality activities that incorporate the organization's quality policies into the project.
- D. Plan Quality Management is the process of identifying quality requirements and/or standards for the project and its deliverables and documenting how the project will demonstrate compliance.
Control Quality
The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes.
- Focuses on product/deliverable correctness.
- Identifies defects and causes of unsatisfactory performance.
- Outputs include quality control measurements, verified deliverables, change requests.
Memory trick: Plan how to assure, then control to endure quality.