PMI CAPM (Certified Associate in Project Management) Examination Content OutlineProject Management Fundamentals and Core ConceptsHard
A project manager is leading a project to implement a new enterprise resource planning (ERP) system. During the execution phase, several key stakeholders express dissatisfaction with the current communication frequency and format, stating they feel uninformed about critical progress and upcoming changes. Which project document should the project manager review and potentially update to address these concerns and improve information flow?
- ACommunications Management Plan
- BStakeholder Register
- CProject Charter
- DRisk Management Plan
Show answer & explanationAnswer & explanation
Correct answer: A. Communications Management Plan
The Communications Management Plan defines how, when, and by whom project information will be administered and distributed. Dissatisfaction with communication frequency and format directly indicates a need to review and update this plan.
Why the other options are wrong
- B. The Stakeholder Register identifies stakeholders but does not define communication approaches.
- C. The Project Charter authorizes the project but does not detail communication methods.
- D. The Risk Management Plan outlines how to manage risks, not communication delivery.
Communications Management Plan
The Communications Management Plan is a component of the Project Management Plan that describes how, when, and by whom project information will be administered and distributed.
- Defines communication requirements of stakeholders
- Specifies information to be communicated (format, content, level of detail)
- Identifies who is responsible for communicating information
- Determines communication frequency and methods
Memory trick: Plan your 'Comms', avoid the 'storms'.