PMI CAPM (Certified Associate in Project Management) Examination Content OutlineProject Management Fundamentals and Core ConceptsHard
A project manager is working in a functional organization where resources are highly specialized and report directly to their functional managers. The project manager needs a specific developer for a critical task, but the developer's functional manager is prioritizing another operational task. Which of the following is the MOST appropriate initial action for the project manager to take?
- AFormally request the resource through the functional manager, highlighting the project's priority and impact.
- BEscalate the issue directly to the project sponsor.
- CWait until the developer's operational task is completed.
- DAssign the task to another available team member, even if they lack the specialized skill.
Show answer & explanationAnswer & explanation
Correct answer: A. Formally request the resource through the functional manager, highlighting the project's priority and impact.
In a functional organization, the project manager has limited authority. The most appropriate initial action is to work through the formal channels by making a strong case to the functional manager, emphasizing the project's priority and potential impact of delay. Escalation is a later step if this fails.
Why the other options are wrong
- B. Escalation is generally a secondary step if direct negotiation fails, as it can strain relationships.
- C. Waiting passively is not proactive project management and can lead to project delays.
- D. Assigning to an unqualified team member risks quality and project failure.
Project Manager Role in Functional Organization
In a functional organization, the project manager typically has a limited role, often acting as a project coordinator or expediter, with little formal authority over resources.
- Relies heavily on negotiation and influence.
- Formal communication channels are crucial.
- Functional managers retain ultimate control over resources.
Memory trick: Functional PM Persuades, Prioritizes, and Plans.