PMI CAPM (Certified Associate in Project Management) Examination Content OutlinePredictive, Plan-Based MethodologiesMedium
A project manager is preparing for a critical stakeholder meeting where project status updates and key decisions will be discussed. To ensure all relevant information is effectively shared and understood, and to manage stakeholder expectations, which communication management process is most relevant?
- AManage Communications
- BPlan Communications Management
- CMonitor Communications
- DIdentify Stakeholders
Show answer & explanationAnswer & explanation
Correct answer: A. Manage Communications
Manage Communications is the process of creating, collecting, distributing, storing, retrieving, and the ultimate disposition of project information in accordance with the communications management plan. This process ensures effective information flow and stakeholder expectation management during project execution.
Why the other options are wrong
- B. Plan Communications Management is about determining the project stakeholder's information needs and defining how to meet them.
- C. Monitor Communications is about ensuring the optimal information flow as defined in the communications management plan and stakeholder engagement plan.
- D. Identify Stakeholders is a stakeholder management process, not a communication management process, and occurs earlier in project initiation.
Manage Communications
The process of creating, collecting, distributing, storing, retrieving, and the ultimate disposition of project information in accordance with the communications management plan.
- Focuses on the actual exchange of information.
- Ensures information is delivered to the right audience, at the right time, in the right format.
- Aims to keep stakeholders informed and manage their expectations.
Memory trick: Plan what to say, Manage how you say it, Monitor if it works.