CompTIA Project+ (PK0-005)Project Management ConceptsMedium
A project manager is tasked with improving the efficiency of an existing operational process within the IT department. The goal is to reduce lead time and identify bottlenecks in ticket resolution. Which methodology is most appropriate for this ongoing operational improvement?
- AScrum
- BCritical Path Method (CPM)
- CKanban
- DWaterfall
Show answer & explanationAnswer & explanation
Correct answer: C. Kanban
Kanban is highly effective for visualizing workflows, managing work in progress, and identifying bottlenecks in ongoing operational processes, making it ideal for continuous improvement efforts like reducing lead time in IT ticket resolution.
Why the other options are wrong
- A. Scrum is for product development with fixed-length sprints, not continuous flow operational improvement.
- B. CPM is a scheduling tool for projects, not a methodology for operational process improvement.
- D. Waterfall is for project-based work with defined endpoints, not ongoing operations.
Kanban Methodology
An Agile method focused on visualizing work, limiting work in progress (WIP), and maximizing efficiency (flow) for ongoing operational processes or continuous delivery.
- Uses a visual board to represent workflow states.
- Emphasizes continuous delivery and flow, rather than iterations.
- Ideal for managing ongoing operational tasks and reducing bottlenecks.
Memory trick: Kanban's board shows the flow, helping operations grow.