CompTIA Project+ (PK0-005)Project Management ConceptsMedium
A company is implementing a new customer relationship management (CRM) system. The project manager is working with stakeholders to identify and document their expectations, needs, and requirements for the new system. This activity is primarily part of which project management knowledge area?
- AProject Scope Management
- BProject Quality Management
- CProject Resource Management
- DProject Cost Management
Show answer & explanationAnswer & explanation
Correct answer: A. Project Scope Management
Project Scope Management is the knowledge area that focuses on defining and controlling what is and is not included in the project. Identifying and documenting stakeholder expectations, needs, and requirements is a critical part of defining the project's scope.
Why the other options are wrong
- B. Project Quality Management focuses on ensuring the project and its deliverables meet specified quality standards.
- C. Project Resource Management focuses on identifying, acquiring, and managing the resources needed for the project.
- D. Project Cost Management focuses on planning, estimating, budgeting, financing, funding, managing, and controlling costs.
Project Scope Management
The knowledge area that includes the processes required to ensure that the project includes all the work required, and only the work required, to complete the project successfully.
- Focuses on defining and controlling what is and is not in the project.
- Includes collecting requirements and creating the Work Breakdown Structure (WBS).
- Helps prevent scope creep.
Memory trick: Scope defines the 'what' of the project.