CNA Certification (Written Exam)Communication and Psychosocial NeedsEasy
When communicating with a resident who has significant hearing loss, which action is most appropriate?
- AFace the resident directly and speak clearly at normal volume
- BSpeak from behind the resident so they are not distracted
- CCover your mouth while speaking to avoid distraction
- DShout loudly from across the room
Show answer & explanationAnswer & explanation
Correct answer: A. Face the resident directly and speak clearly at normal volume
Facing the resident directly allows them to see lips and facial expressions, which helps with lip-reading and understanding, while speaking at a normal volume avoids distortion.
Why the other options are wrong
- B. Speaking from behind prevents lip-reading and visual cues.
- C. Covering the mouth blocks lip-reading cues.
- D. Shouting distorts sounds and can seem aggressive.
Communicating with Hearing-Impaired Residents
Face the resident, speak clearly at a normal pace and volume, and ensure good lighting for visual cues.
- Face-to-face communication aids lip-reading
- Avoid shouting, which distorts speech
- Reduce background noise when possible
Memory trick: Face it, don't shout it.