CNA Certification (Written Exam)Communication and Psychosocial NeedsMedium
A resident's hearing aid is not working properly, and she says she cannot hear well today. What should the nurse aide check first?
- AWhether the resident's roommate is speaking too loudly
- BWhether the hearing aid battery needs replacing
- CWhether the resident is pretending not to hear
- DWhether the resident needs a hospital referral
Show answer & explanationAnswer & explanation
Correct answer: B. Whether the hearing aid battery needs replacing
A common and simple cause of hearing aid malfunction is a dead or weak battery. Checking this first is a quick, appropriate nurse aide action before assuming other causes.
Why the other options are wrong
- A. Roommate volume is unrelated to hearing aid malfunction.
- C. Assuming the resident is pretending is disrespectful and unlikely.
- D. A hospital referral is premature before basic troubleshooting.
Hearing Aid Troubleshooting
Basic care of hearing aids includes checking battery function, cleanliness, and proper fit before assuming device failure.
- Dead batteries are a common cause of malfunction
- Clean earwax buildup can also block sound
- Report persistent problems to the nurse
Memory trick: Battery first, blame last.