CNA Certification (Written Exam)Communication and Psychosocial NeedsEasy
A nurse aide is caring for a resident with moderate dementia who becomes agitated when asked multiple questions at once. What is the best approach when giving instructions?
- AExplain all steps of care in detail before starting
- BAsk the resident to repeat instructions back word for word
- CGive one simple instruction at a time
- DSpeak loudly so the resident pays closer attention
Show answer & explanationAnswer & explanation
Correct answer: C. Give one simple instruction at a time
Residents with dementia often have difficulty processing multiple pieces of information at once. Giving one simple, clear instruction at a time reduces confusion and agitation.
Why the other options are wrong
- A. Too much information at once can overwhelm and confuse.
- B. This can cause frustration if the resident cannot recall exact words.
- D. Speaking loudly does not help with cognitive processing and may seem aggressive.
Communicating with Dementia Residents
Use short, simple, one-step instructions and allow extra time for the resident to respond.
- Break tasks into single steps
- Use calm, simple language
- Avoid overwhelming with too many choices
Memory trick: One step, one thought, keep it slow.