CNA Certification (Written Exam)Communication and Psychosocial NeedsEasy
A nurse aide needs to enter the room of a resident with moderate dementia to provide care. Which approach is best to avoid frightening or agitating the resident?
- AApproach from the front, identify yourself, and speak in a calm, gentle voice
- BQuickly walk up from behind the resident and begin the task
- CTouch the resident immediately to get their attention before speaking
- DTurn off all the lights first to reduce stimulation before entering
Show answer & explanationAnswer & explanation
Correct answer: A. Approach from the front, identify yourself, and speak in a calm, gentle voice
Residents with dementia can startle easily and misinterpret sudden movement or unexpected touch as a threat. Approaching from the front, identifying yourself, and using a calm tone helps orient the resident and reduces fear or agitation.
Why the other options are wrong
- B. Approaching from behind can startle and frighten a resident with dementia.
- C. Touching before speaking can be perceived as an unexpected threat.
- D. Darkening the room can increase confusion rather than calm the resident.
Approaching the Dementia Resident
Always approach a resident with dementia from the front, identify yourself, and speak calmly to reduce fear and confusion.
- Sudden movement or touch can startle a confused resident
- Approach from the front within their line of sight
- Use a calm, reassuring tone of voice
Memory trick: Front, Friendly, Familiar voice — approach like you're greeting a friend.