A project manager is overseeing a project to upgrade an organization's IT infrastructure. During the execution phase, several key technical resources express concerns about the proposed solution's long-term scalability and security, despite the solution meeting all current requirements. These concerns were not raised during the planning phase. What is the BEST course of action for the project manager?
- ADismiss the concerns, as the solution already meets current requirements and scope.
- BFacilitate a technical review session with the concerned resources and relevant experts to evaluate the validity and potential impact of the concerns.
- CInform the project sponsor that the team is raising new issues that could cause delays.
- DInstruct the team to stick to the approved plan and prioritize current requirements.
Show answer & explanationAnswer & explanation
Correct answer: B. Facilitate a technical review session with the concerned resources and relevant experts to evaluate the validity and potential impact of the concerns.
It's critical for a project manager to address valid concerns from team members, especially those related to technical viability and long-term success. Facilitating a technical review allows for a structured evaluation of these concerns, potentially identifying risks or necessary adjustments to ensure the project's long-term success, even if it means a change to the current plan.
Why the other options are wrong
- A. Dismissing concerns can lead to future problems and demotivate the team, undermining project success.
- C. Escalation without first understanding and validating the concerns internally is premature and can create unnecessary alarm.
- D. Blindly sticking to the plan when new, valid concerns arise can lead to a solution that fails in the long run.
Proactive Issue Resolution
The practice of identifying and addressing potential problems or concerns early in the project lifecycle, often before they escalate into formal issues or risks.
- Encourages open communication and feedback.
- Leverages team expertise to identify weaknesses.
- Aims to prevent future complications and rework.
Memory trick: When doubts arise, 'GATHER' minds to solve the puzzle.