Project Management Professional (PMP)® Examination Content OutlineProcessMedium
A project manager is leading a project to develop a new internal software tool. The project is using a predictive (waterfall) approach. Midway through the execution phase, a key stakeholder requests a significant new feature that was not part of the approved scope baseline. Implementing this feature would require substantial additional resources and extend the project timeline. What should the project manager do FIRST?
- AInform the stakeholder that the requested feature is out of scope and cannot be accommodated.
- BConvene an urgent meeting with the project team to determine the feasibility of implementing the new feature.
- CAdd the feature to a 'future enhancements' list and continue with the current project scope.
- DAssess the impact of the requested feature on the project's scope, schedule, cost, and quality baselines.
Show answer & explanationAnswer & explanation
Correct answer: D. Assess the impact of the requested feature on the project's scope, schedule, cost, and quality baselines.
In a predictive environment, any significant change to the approved scope must undergo a formal change control process. The first step in this process is to thoroughly assess the impact of the proposed change on all project baselines. This provides the necessary information for informed decision-making by the change control board or sponsor.
Why the other options are wrong
- A. Dismissing the request outright without analysis can alienate stakeholders and miss potential value.
- B. While team input is valuable, the project manager's first responsibility is to perform the overall impact analysis, which includes schedule and cost, not just technical feasibility.
- C. This defers the issue without proper evaluation; the stakeholder's request needs to be formally addressed.
Integrated Change Control
The process of reviewing all change requests, approving changes, and managing changes to deliverables, organizational process assets, project documents, and the project management plan.
- Applies to all project baselines.
- Involves a Change Control Board (CCB) for approval.
- Aims to minimize scope creep and maintain project integrity.
Memory trick: New feature? 'ANALYZE' its impact on the whole machine.