Project Management Professional (PMP)® Examination Content OutlineProcessMedium
A project manager is overseeing a project to upgrade an organization's IT infrastructure. The project involves multiple departments and requires significant coordination. During the planning phase, the project manager identifies that some key stakeholders are resistant to the changes, fearing job displacement or increased workload. What should the project manager do to proactively manage this resistance?
- AFocus communication on the benefits of the new system for the organization as a whole.
- BEngage these stakeholders early and frequently to understand their concerns and involve them in solutions.
- CCommunicate that the changes are mandatory and will proceed as planned, regardless of individual concerns.
- DDocument their concerns in the risk register and develop mitigation strategies.
Show answer & explanationAnswer & explanation
Correct answer: B. Engage these stakeholders early and frequently to understand their concerns and involve them in solutions.
Proactive engagement, listening to concerns, and involving resistant stakeholders in finding solutions is the most effective way to manage resistance and gain buy-in. This builds trust and ensures their perspective is considered.
Why the other options are wrong
- A. Focusing only on organizational benefits might not address individual fears directly and could be perceived as dismissive.
- C. This authoritarian approach will likely increase resistance and hostility, undermining project success.
- D. While documenting is good, it's a passive step; active engagement is needed for resistance.
Proactive Resistance Management
The process of anticipating and addressing potential stakeholder resistance to change by engaging them early, understanding their concerns, and involving them in the solution-finding process.
- Builds trust and buy-in.
- Reduces negative impacts on project progress.
- Transforms potential blockers into champions.
Memory trick: When facing a shield, don't push; talk, listen, and invite them inside.