A project manager is leading a project to improve the efficiency of a manufacturing process. During the project, the team identifies a significant bottleneck that was not anticipated during planning. Addressing this bottleneck requires a new approach and specialized equipment. What should the project manager do to ensure the project benefits are still realized while managing this unexpected challenge?
- AInform the sponsor about the bottleneck and ask them to decide the next steps.
- BImmediately procure the specialized equipment and implement the new approach to resolve the bottleneck.
- CSubmit a change request to formally adjust the project baseline to accommodate the new approach and equipment.
- DRevert to the original plan, as the new bottleneck introduces too much complexity and risk.
Show answer & explanationAnswer & explanation
Correct answer: C. Submit a change request to formally adjust the project baseline to accommodate the new approach and equipment.
An unanticipated significant bottleneck requiring a new approach and specialized equipment represents a major deviation from the original plan. The correct procedure is to formally manage this change through the integrated change control process, starting with a change request. This ensures that the impact is assessed, stakeholders are informed, and the project baselines are updated accordingly.
Why the other options are wrong
- A. While informing the sponsor is important, the project manager should propose a solution and follow the change control process, rather than simply asking the sponsor to decide without prior analysis.
- B. Procuring equipment and implementing changes without formal approval can lead to uncontrolled scope, cost, and schedule overruns.
- D. Reverting to the original plan might mean failing to achieve the project's intended benefits if the bottleneck is critical.
Integrated Change Control
The process of reviewing all change requests, approving changes, and managing changes to deliverables, organizational process assets, project documents, and the project management plan.
- Ensures only approved changes are implemented.
- Maintains the integrity of project baselines.
- Involves Change Control Board (CCB) for major changes.
Memory trick: When the project hits a wall, control the change, don't just react.