PTCB Certified Pharmacy Technician (PTCE)Order Entry and ProcessingHard
A physician calls the pharmacy to change a patient's prescription from 'Lisinopril 10 mg daily' to 'Lisinopril 20 mg daily.' What is the MOST appropriate way for the pharmacy technician to handle this verbal order?
- ANote the change in the patient's chart and advise the patient to pick up the higher strength.
- BImmediately update the patient's profile and prepare the new prescription.
- CAccept the verbal order, but ensure the pharmacist speaks directly to the physician to verify and document it.
- DInform the physician that a new written or electronic prescription is required, as verbal orders cannot be accepted.
Show answer & explanationAnswer & explanation
Correct answer: C. Accept the verbal order, but ensure the pharmacist speaks directly to the physician to verify and document it.
While technicians can initially receive verbal orders, they cannot process them independently. The pharmacist must speak directly with the prescriber to verify, clarify, and document the verbal order before it can be entered and dispensed.
Why the other options are wrong
- A. Noting it in the chart is insufficient; direct pharmacist verification with the prescriber is essential for verbal orders.
- B. A technician cannot independently process a verbal order; pharmacist verification is required.
- D. Verbal orders are generally acceptable in pharmacies, but require pharmacist verification, especially for changes.
Verbal Order Protocol
The established procedure for receiving and processing prescription orders communicated orally (verbally) from a prescriber to the pharmacy.
- Technicians can receive, but not process, verbal orders.
- Pharmacist must verify and document ALL verbal orders.
- Ensure clarity and accuracy of the order.
- Follow state and federal regulations.
Memory trick: Verbal Order? Tech Listens, Pharmacist Sanctions!