Professional Scrum Master I (PSM I)Scrum FrameworkHard
The Scrum Master observes that the Developers are often isolated in their tasks, leading to knowledge silos and a lack of shared understanding of the overall product. During the Daily Scrum, they primarily report individual progress to the Scrum Master rather than collaborating on the next steps for the Sprint Goal. What aspect of the Scrum Master's role should be emphasized to address this situation?
- ACoaching the Developers in self-management and cross-functionality.
- BEnsuring the Product Backlog items are properly ordered by the Product Owner.
- CFacilitating removal of external impediments blocking the Developers' progress.
- DProtecting the Developers from outside interruptions during the Sprint.
Show answer & explanationAnswer & explanation
Correct answer: A. Coaching the Developers in self-management and cross-functionality.
The observed behaviors (isolation, knowledge silos, reporting to SM instead of collaborating) indicate a lack of self-management and cross-functionality within the Development Team. The Scrum Master's role includes coaching the Development Team in these areas to foster a truly self-organizing and collaborative environment.
Why the other options are wrong
- B. Product Backlog ordering is a Product Owner accountability, not directly related to internal team collaboration and self-management.
- C. Removing external impediments is a Scrum Master duty, but the observed issues are internal team dynamics, not external blockers.
- D. Protecting the team is important, but the problem lies in *how* the team works internally, not from outside interruptions.
Scrum Master and Team Dynamics
The Scrum Master serves the Development Team by coaching them in self-organization and cross-functionality, helping them to create high-value products. This involves fostering collaboration, skill-sharing, and collective ownership.
- Coaches self-managing teams.
- Promotes cross-functional skill development.
- Fosters a collaborative environment.
Memory trick: Coach for Collaboration and Shared Growth.