Microsoft 365 FundamentalsDescribe Microsoft 365 pricing and supportEasy
A Microsoft 365 administrator is investigating a service incident reported by multiple users regarding intermittent access to Exchange Online. They need to find official information about the incident's status, potential impact, and estimated resolution time directly from Microsoft. Which administrative tool should the administrator use?
- AMicrosoft Purview compliance portal – Audit logs
- BMicrosoft 365 admin center – Service health dashboard
- CMicrosoft 365 admin center – Billing section
- DMicrosoft Entra admin center – Users section
Show answer & explanationAnswer & explanation
Correct answer: B. Microsoft 365 admin center – Service health dashboard
The Service health dashboard within the Microsoft 365 admin center provides real-time information about the status of Microsoft 365 services, including incident details, impact analysis, and resolution estimates.
Why the other options are wrong
- A. The Audit logs in the compliance portal track user and admin activities, not the operational status of Microsoft 365 services.
- C. The Billing section is used for managing subscriptions and payments, not service health.
- D. The Users section in Entra admin center is for managing user identities and licenses, not service incidents.
Microsoft 365 Service Health Dashboard
A dedicated page within the Microsoft 365 admin center that provides real-time status updates, incident details, and resolution information for Microsoft 365 services.
- Displays service status for all Microsoft 365 services.
- Provides incident IDs, impact statements, and estimated resolution times.
- Accessible only to Microsoft 365 administrators.
Memory trick: Health needs a 'Dashboard' to check status.