Microsoft 365 FundamentalsDescribe Microsoft 365 pricing and supportMedium
An organization is migrating to Microsoft 365 and requires a support plan that provides rapid response times, a designated Technical Account Manager (TAM), and proactive support services, including service reviews and recommendations. Which Microsoft support offering aligns with these advanced needs?
- ACommunity Forums support
- BMicrosoft Unified Support
- CMicrosoft Premier Support
- DBasic Microsoft 365 support
Show answer & explanationAnswer & explanation
Correct answer: B. Microsoft Unified Support
Microsoft Unified Support is designed for enterprise customers, offering comprehensive support including rapid response, a Technical Account Manager (TAM), and proactive services. Premier Support was the previous offering, now replaced by Unified Support.
Why the other options are wrong
- A. Community Forums are peer-to-peer support and do not offer guaranteed response times, dedicated personnel, or proactive services.
- C. Microsoft Premier Support is the legacy offering, effectively replaced by Microsoft Unified Support for new contracts.
- D. Basic support is included with the subscription and does not offer rapid response, a TAM, or proactive services.
Microsoft Unified Support
Microsoft's comprehensive enterprise-level support offering, providing proactive and reactive services, a Technical Account Manager (TAM), and tailored support plans.
- Replaced Microsoft Premier Support.
- Includes 24/7 critical situation support and rapid response times.
- Offers a designated TAM for strategic guidance and proactive services.
Memory trick: Unified for the best, Basic for the rest.