Project Management Professional (PMP)® Examination Content OutlineProcessMedium
A project manager is leading a software development project using a hybrid approach. The team has completed a major deliverable, and during the user acceptance testing (UAT) phase, several critical defects are identified that prevent the system from meeting its core requirements. What is the MOST appropriate action for the project manager to take IMMEDIATELY?
- AWork with the team to analyze the root cause of the defects and plan for their immediate resolution.
- BDocument the defects in the lessons learned register and proceed with the next phase.
- CInitiate a formal change request to address the defects and escalate to the change control board.
- DDeploy the deliverable to a small group of early adopters to gather further feedback.
Show answer & explanationAnswer & explanation
Correct answer: A. Work with the team to analyze the root cause of the defects and plan for their immediate resolution.
Critical defects identified during UAT require immediate attention. The most appropriate initial step is to work with the team to understand the root cause and plan for resolution, as these defects prevent the system from meeting core requirements.
Why the other options are wrong
- B. Documenting in lessons learned is too passive; immediate action is required for critical defects.
- C. A formal change request might be needed later, but immediate analysis and resolution planning are prioritized.
- D. Deploying a defective product is risky and could harm user trust and project reputation.
Defect Management
The process of identifying, tracking, prioritizing, and resolving defects or bugs in project deliverables to ensure quality and functionality.
- Focuses on preventing recurrence of defects.
- Requires a structured approach for reporting and resolution.
- Critical defects demand immediate attention and resolution.
Memory trick: Detect, Dig, Develop, Deliver – defects must not linger.