CompTIA Project+ (PK0-005)Project Life Cycle PhasesMedium
During the execution phase of a construction project, the project manager receives a request from the client to add a new patio deck that was not part of the original scope. What is the MOST appropriate next step for the project manager?
- AEvaluate the impact of the requested change on scope, schedule, and cost.
- BApprove the request immediately to ensure client satisfaction.
- CDelegate the decision to the construction team lead.
- DInform the client that the request cannot be accommodated as it's outside the original scope.
Show answer & explanationAnswer & explanation
Correct answer: A. Evaluate the impact of the requested change on scope, schedule, and cost.
Any change request, especially one impacting scope, must be formally evaluated for its impact on the project's baselines (scope, schedule, cost) before a decision can be made. This is part of integrated change control.
Why the other options are wrong
- B. Approving immediately without evaluation can lead to scope creep and project failure.
- C. Delegating the decision bypasses the project manager's responsibility for integrated change control.
- D. Refusing outright without evaluation can damage client relationships and miss opportunities.
Integrated Change Control
The process of reviewing all change requests, approving changes, and managing changes to deliverables, organizational process assets, project documents, and the project management plan.
- Applies throughout the project.
- Ensures only approved changes are implemented.
- Involves evaluating impact on baselines.
Memory trick: Changes need a 'STOP, LOOK, LISTEN' process before proceeding.