CompTIA Project+ (PK0-005)Project Life Cycle PhasesHard
A project manager is overseeing the development of a new mobile application. During the execution phase, the development team identifies a critical bug that prevents users from logging in. This bug was not anticipated and requires immediate attention to prevent significant delays and reputational damage. What is the BEST immediate action the project manager should take?
- AUpdate the risk register with the new bug and develop a formal risk response plan.
- BAssemble the relevant team members to analyze the bug, identify its root cause, and formulate a solution.
- CInitiate a change request to formally document the bug fix and its impact on the project baseline.
- DInform the project sponsor and key stakeholders about the bug and its potential impact.
Show answer & explanationAnswer & explanation
Correct answer: B. Assemble the relevant team members to analyze the bug, identify its root cause, and formulate a solution.
While informing stakeholders and updating documentation are important, the MOST immediate and effective action for a critical, unanticipated bug is to mobilize the team to analyze and resolve it. This directly addresses the problem at hand and prevents further negative impact. Other options are subsequent or parallel activities.
Why the other options are wrong
- A. Updating the risk register and developing a formal plan are important for documentation and future prevention, but not the immediate action to resolve an active critical issue.
- C. A change request is for formally documenting scope or schedule changes; while a fix might lead to one, it's not the immediate problem-solving step.
- D. Informing stakeholders is crucial but not the first step to *solve* the problem; the team needs to understand the problem better first.
Issue Management
The process of identifying, tracking, and resolving issues that arise during a project's lifecycle, which can impede project progress.
- Focuses on current, active problems.
- Requires prompt analysis and resolution.
- Often involves creating an issue log and assigning owners.
Memory trick: Critical bugs demand immediate team action, then communication and documentation.