CompTIA Project+ (PK0-005)Project Life Cycle PhasesHard
A project manager is overseeing the development of a new online learning platform. During the execution phase, a critical defect is reported by the quality assurance team, preventing further testing. What process should the project manager follow to address this defect and determine its impact?
- APerform Integrated Change Control
- BControl Quality
- CMonitor Risks
- DIssue Management
Show answer & explanationAnswer & explanation
Correct answer: D. Issue Management
Issue management is the process of identifying, documenting, tracking, and resolving project issues. A critical defect preventing further testing is a current problem that needs immediate attention and resolution, making issue management the appropriate process.
Why the other options are wrong
- A. Integrated Change Control handles changes to baselines or formal change requests, not immediate operational defects.
- B. Control Quality focuses on verifying deliverables meet quality standards and identifying defects, but Issue Management is the process for tracking and resolving those identified defects.
- C. Monitor Risks deals with potential future problems (risks), not current, realized problems (issues).
Issue Management
The process of identifying, documenting, tracking, and resolving problems (issues) that arise during the project lifecycle.
- Deals with current, realized problems.
- Involves documenting issues in an issue log.
- Aims for timely resolution to minimize project impact.
Memory trick: When a problem 'hits the fan', you need a 'system' to track and fix it.