CompTIA A+ Core 2 (220-1202)Operational ProceduresMedium
A technician is implementing a planned firmware update on a company's core network switch during a scheduled maintenance window. Which document should the technician prepare that outlines the steps to revert the switch to its previous state if the update causes issues?
- ARollback plan
- BEnd-user acceptance form
- CRisk analysis
- DChange request scope statement
Show answer & explanationAnswer & explanation
Correct answer: A. Rollback plan
A rollback plan (also called a backout plan) details the specific steps to reverse a change and restore the previous working state if the change fails or causes unexpected problems.
Why the other options are wrong
- B. End-user acceptance confirms sign-off, not reversal steps.
- C. Risk analysis identifies potential risks, not the reversal steps.
- D. Scope statement defines what the change will affect, not how to reverse it.
Rollback Plan
A documented procedure within change management that specifies how to reverse a change and restore the previous system state if the change fails.
- Also called a backout plan
- Required part of the change management process
- Should be tested/verified before implementation when possible
Memory trick: Always have an Exit before you Enter a change.