CompTIA A+ Core 2 (220-1202)Operational ProceduresMedium
A managed service provider wants to monitor patch status, disk health, and CPU performance across hundreds of client endpoints from a single console and remotely execute maintenance scripts as needed. Which of the following tools BEST meets this need?
- ARemote monitoring and management (RMM) software
- BA basic VNC viewer
- CA standard RDP client
- DAn SSH terminal session
Show answer & explanationAnswer & explanation
Correct answer: A. Remote monitoring and management (RMM) software
RMM software is designed for centralized monitoring, alerting, patch management, and remote script execution across large numbers of endpoints from a single dashboard. RDP, VNC, and SSH provide one-to-one remote access sessions but lack centralized fleet-wide monitoring and automation capabilities.
Why the other options are wrong
- B. VNC is a one-to-one screen sharing tool without centralized management.
- C. RDP only provides one-to-one remote desktop sessions, not fleet monitoring.
- D. SSH provides remote command-line access to a single host at a time.
RMM Software
Remote monitoring and management software that provides centralized visibility, alerting, and automation across many client endpoints from one console.
- Used heavily by MSPs to manage many clients
- Supports patch management, alerting, and remote scripting
- Different from one-to-one tools like RDP, VNC, or SSH
Memory trick: RMM watches the whole fleet, not just one ship.