CompTIA A+ Core 2 (220-1202)Operational ProceduresHard
A technician is submitting a change request to migrate a company's email server to a new platform. Which of the following should be included in the request to properly evaluate the potential effects of the change before approval?
- AA risk analysis and impact assessment describing potential effects on users and systems
- BA purchase order number for the new server hardware
- CA marketing announcement schedule for the new email platform
- DA list of end-user passwords that will need to be reset
Show answer & explanationAnswer & explanation
Correct answer: A. A risk analysis and impact assessment describing potential effects on users and systems
A proper change request must include a risk analysis and impact assessment so decision-makers can weigh potential downtime, compatibility issues, and business effects before approving the change. Purchase orders, marketing schedules, and password lists are unrelated to evaluating the technical and operational risk of the change itself.
Why the other options are wrong
- B. A purchase order is a procurement document, not part of risk evaluation.
- C. Marketing schedules are irrelevant to technical change approval.
- D. Password reset lists are an operational detail, not part of risk assessment.
Risk Analysis in Change Requests
A required component of a change request that identifies potential risks, impacts, and mitigation plans associated with a proposed change before it is approved.
- Helps decision-makers weigh benefits vs. risks
- Should address scope, affected systems, and downtime
- Works alongside rollback/backout plans in change documentation
Memory trick: No risk assessment, no change approval.