CompTIA A+ Core 2 (220-1202)Operational ProceduresHard
A company's IT department maintains a spreadsheet listing every workstation's serial number, purchase date, assigned user, and warranty expiration. This practice is an example of which operational procedure?
- AChange management
- BKnowledge base management
- CChain of custody
- DAsset management
Show answer & explanationAnswer & explanation
Correct answer: D. Asset management
Asset management involves tracking hardware and software inventory throughout its lifecycle, including details like serial numbers, purchase dates, assigned users, and warranty status. This supports budgeting, maintenance scheduling, and compliance, and differs from change management, chain of custody, or knowledge base documentation.
Why the other options are wrong
- A. Change management documents planned modifications to systems, not inventory tracking.
- B. Knowledge base management stores troubleshooting articles and solutions, not asset records.
- C. Chain of custody tracks evidence handling in legal/forensic contexts, not general inventory.
Asset Management
The process of tracking and managing an organization's hardware and software inventory throughout its lifecycle.
- Includes serial numbers, purchase dates, assigned users, and warranty info
- Supports budgeting, replacement planning, and audits
- Often tracked using asset tags and centralized databases
Memory trick: Track the tech from purchase to retirement.