CompTIA A+ Core 2 (220-1202)Operational ProceduresMedium
A company is planning a major upgrade to its ERP system. Before submitting the change request for approval, the technician needs to document the specific steps that will be taken to reverse the changes if the upgrade fails. Which section of the change request does this describe?
- AEnd-user acceptance
- BRollback plan
- CPurpose of change
- DRisk analysis
Show answer & explanationAnswer & explanation
Correct answer: B. Rollback plan
A rollback plan documents the precise steps needed to revert a system to its previous working state if a change fails or causes problems. This is a required component of a formal change request, distinct from the purpose, risk analysis, or user sign-off sections.
Why the other options are wrong
- A. End-user acceptance confirms users agree the change meets requirements, unrelated to reversal.
- C. Purpose of change explains why the change is being made, not how to reverse it.
- D. Risk analysis identifies potential impacts and likelihood of problems, not reversal steps.
Rollback Plan
A documented procedure describing how to restore a system to its prior state if a planned change fails.
- Required component of formal change management documentation
- Should be tested/verified when possible before implementation
- Reduces downtime risk if an upgrade or change causes failures
Memory trick: If it breaks, roll it back.