CompTIA A+ Core 2 (220-1202)Operational ProceduresMedium
A change request for a new inventory management system includes a section defining the specific criteria the business unit will use to confirm the rollout was successful before the change ticket is closed. Which of the following BEST describes this section of the change request?
- ARisk analysis
- BRollback plan
- CChange scope
- DEnd-user acceptance
Show answer & explanationAnswer & explanation
Correct answer: D. End-user acceptance
End-user acceptance defines the criteria stakeholders will use to validate that the change met requirements and functions correctly, allowing formal sign-off. Risk analysis addresses potential impacts, rollback plans describe reversal steps, and scope defines what is included in the change.
Why the other options are wrong
- A. Risk analysis evaluates potential negative impacts, not success confirmation.
- B. Rollback plan covers reverting the change if it fails, not acceptance criteria.
- C. Scope defines the boundaries of the change, not validation criteria.
End-User Acceptance
A component of change management defining the criteria stakeholders use to confirm a change was implemented successfully.
- Provides formal sign-off before closing a change
- Distinct from rollback plan and risk analysis
- Ensures the change met business requirements
Memory trick: Acceptance is the thumbs-up that closes the change.