Project Management Professional (PMP)® Examination Content OutlinePeopleMedium
A project manager is leading a diverse, cross-functional team. During a critical decision-making meeting, one team member consistently interrupts others, dominates the conversation, and dismisses differing opinions. This behavior is hindering productive discussion and causing other team members to disengage. What is the MOST appropriate initial action for the project manager to take?
- AAddress the individual privately after the meeting to discuss their behavior and its impact.
- BImplement a 'talking stick' rule for all future meetings to ensure equitable participation.
- CInterrupt the team member during the meeting and directly ask them to allow others to speak.
- DIgnore the behavior during the meeting to avoid direct confrontation and potential embarrassment.
Show answer & explanationAnswer & explanation
Correct answer: A. Address the individual privately after the meeting to discuss their behavior and its impact.
Addressing disruptive behavior privately after the meeting is often the most effective initial approach. It allows for a direct conversation without embarrassing the individual or disrupting the meeting further, while still clearly communicating the impact of their actions.
Why the other options are wrong
- B. This is a procedural solution that might be necessary later but doesn't address the specific individual behavior and its roots directly.
- C. While direct, this can lead to public embarrassment, defensiveness, and further disruption in the meeting.
- D. Ignoring the behavior condones it, allows it to continue, and signals to other team members that such behavior is acceptable, leading to further disengagement.
Manage Disruptive Behavior
Intervening appropriately when a team member's actions negatively impact team dynamics, productivity, or psychological safety.
- Prioritize team well-being and project goals.
- Choose private, constructive feedback over public confrontation.
- Address behavior, not personality.
Memory trick: Whisper correction, don't shout it from the rooftops.