Project Management Professional (PMP)® Examination Content OutlinePeopleHard
A project manager is overseeing a highly innovative research and development project. The project involves cutting-edge technology, and the team members are subject matter experts. However, the project manager observes that one senior technical lead, while brilliant, frequently dismisses junior team members' ideas without proper consideration, creating a demotivating environment. The project manager wants to improve team collaboration and ensure all voices are heard. What is the MOST effective approach the project manager should take?
- AImplement a 'round-robin' meeting format where each person must speak, regardless of their input quality.
- BMentor the senior technical lead on active listening, empathetic communication, and the value of diverse perspectives.
- CFormally reprimand the senior technical lead for discouraging junior team members' contributions.
- DReassign the senior technical lead to a different project where individual contribution is prioritized over team collaboration.
Show answer & explanationAnswer & explanation
Correct answer: B. Mentor the senior technical lead on active listening, empathetic communication, and the value of diverse perspectives.
Mentoring the senior technical lead on active listening and empathetic communication directly addresses the root cause of the demotivating behavior. This approach leverages the project manager's role in developing team members and fosters a more inclusive environment without resorting to punitive measures or organizational disruption.
Why the other options are wrong
- A. A forced 'round-robin' format can lead to superficial contributions and doesn't address the underlying issue of the senior lead's dismissive behavior, potentially wasting time.
- C. A formal reprimand might cause resentment and doesn't necessarily teach the desired behaviors for collaboration, potentially leading to compliance without genuine change.
- D. Reassigning the lead is a drastic and potentially disruptive measure that avoids addressing the behavioral issue and wastes a valuable technical resource, rather than developing them.
Mentor Relevant Stakeholders
Providing guidance, support, and constructive feedback to team members or stakeholders to help them develop specific skills, overcome challenges, and improve their performance or behavior within the project context.
- Focuses on individual growth and development.
- Aims to improve specific behaviors or competencies.
- Requires trust and a supportive relationship.
Memory trick: Guide Their Growth, Hear Every Voice.