Project Management Professional (PMP)® Examination Content OutlinePeopleMedium
A project manager is working with a diverse team where some members are introverted and prefer written communication, while others are extroverted and thrive in verbal discussions. This difference is causing some team members to feel unheard or left out. To optimize team communication and ensure everyone's input is valued, what should the project manager do?
- AImplement a hybrid communication approach, utilizing both written documentation for detailed input and verbal meetings for interactive discussions.
- BMandate that all team discussions occur in written form to ensure introverted members have time to formulate thoughts.
- CEncourage extroverted members to dominate verbal discussions to drive quicker decisions.
- DSplit the team into two, one for written communication and one for verbal, to cater to preferences.
Show answer & explanationAnswer & explanation
Correct answer: A. Implement a hybrid communication approach, utilizing both written documentation for detailed input and verbal meetings for interactive discussions.
Implementing a hybrid communication approach, combining written documentation for detailed input and verbal meetings for interactive discussions, ensures that both introverted and extroverted team members can contribute effectively and feel valued, fostering a more inclusive environment.
Why the other options are wrong
- B. This alienates extroverted members and might slow down dynamic interactions and quick problem-solving.
- C. This would further marginalize introverted members and lead to an imbalance in contributions.
- D. Splitting the team creates silos and hinders collaboration, which is counterproductive to team cohesion.
Define Team Ground Rules
Establishing clear expectations and guidelines for how team members will interact, communicate, and resolve conflicts.
- Promotes a respectful and productive team environment.
- Addresses communication styles, decision-making, and meeting etiquette.
- Should be collaboratively developed and agreed upon by the team.
Memory trick: Mix and match, don't mandate, to make every voice matter.