Project Management Professional (PMP)® Examination Content OutlinePeopleEasy
A project manager is mentoring a newly appointed junior project manager who is struggling with stakeholder engagement. The junior PM often feels overwhelmed by the demands of various stakeholders and finds it difficult to prioritize their needs. What is the MOST crucial piece of advice the senior project manager should offer to help the junior PM effectively manage stakeholder expectations and engagement?
- ALimit communication with demanding stakeholders to reduce the feeling of being overwhelmed.
- BDelegate all stakeholder communication to the project sponsor to reduce personal burden.
- CDevelop a stakeholder engagement plan to systematically analyze, prioritize, and manage stakeholder expectations.
- DAlways say 'yes' to stakeholder requests to maintain positive relationships.
Show answer & explanationAnswer & explanation
Correct answer: C. Develop a stakeholder engagement plan to systematically analyze, prioritize, and manage stakeholder expectations.
Mentoring the junior PM to develop a stakeholder engagement plan is crucial. This systematic approach allows for analysis, prioritization, and proactive management of expectations, reducing feeling overwhelmed and improving engagement.
Why the other options are wrong
- A. Limiting communication with demanding stakeholders will likely lead to misunderstandings, distrust, and escalated issues.
- B. Delegating all communication is irresponsible for a project manager and can disconnect them from critical project information and relationships.
- D. Saying 'yes' to all requests is unsustainable and leads to scope creep and project failure.
Mentor Relevant Stakeholders
Providing guidance, support, and knowledge transfer to stakeholders, including junior project managers, to enhance their understanding and effectiveness in project-related roles.
- Focuses on skill development and knowledge sharing.
- Aims to improve stakeholder capabilities and project outcomes.
- Involves active listening and providing constructive feedback.
Memory trick: Plan the path, don't just react to the tide.