Project Management Professional (PMP)® Examination Content OutlinePeopleEasy
A project manager is leading a project where team members frequently express frustration due to unclear expectations and redundant efforts. What is the MOST effective action the project manager can take to address this situation?
- AAssign a team lead to delegate tasks and monitor progress more closely.
- BFacilitate a session to define clear roles, responsibilities, and communication protocols.
- CImplement a new project management software to track tasks more rigidly.
- DIncrease the frequency of one-on-one meetings with each team member to understand their individual issues.
Show answer & explanationAnswer & explanation
Correct answer: B. Facilitate a session to define clear roles, responsibilities, and communication protocols.
Unclear expectations and redundant efforts are often symptoms of poorly defined roles and responsibilities. Facilitating a session to clarify these aspects, along with communication protocols, directly addresses the root cause and builds a shared understanding among the team.
Why the other options are wrong
- A. Assigning a team lead to delegate tasks might shift the burden but doesn't necessarily resolve the fundamental lack of clear roles and communication that causes frustration and redundancy.
- C. Implementing new software might track tasks but doesn't resolve the underlying issue of unclear expectations or redundant efforts, which stem from role ambiguity.
- D. While one-on-one meetings can help understand individual issues, they are less efficient and effective than a collective session to establish clear team-wide roles and processes.
Define Team Ground Rules
Establishing clear guidelines for team behavior, communication, and decision-making to foster a productive and respectful environment.
- Promotes shared understanding and expectations.
- Reduces conflict and misunderstandings.
- Enhances team efficiency and collaboration.
Memory trick: Clear rules make a happy team.