Project Management Professional (PMP)® Examination Content OutlinePeopleEasy
A project manager is overseeing a project with a newly formed, diverse team. During initial meetings, two team members from different departments frequently interrupt each other and dominate discussions, making it difficult for others to contribute. This behavior is creating tension. What is the MOST appropriate action for the project manager to take?
- AEstablish clear communication ground rules for all team meetings, emphasizing active listening and equal participation.
- BPrivately coach the two dominant team members on effective communication techniques.
- CImplement a 'talking stick' mechanism for all future meetings to ensure turn-taking.
- DAllow the team to self-organize and resolve their communication issues naturally over time.
Show answer & explanationAnswer & explanation
Correct answer: A. Establish clear communication ground rules for all team meetings, emphasizing active listening and equal participation.
The issue is team-wide communication dynamics, not just individual skill deficits. Establishing clear ground rules for the entire team is a proactive way to set expectations for respectful and inclusive communication, which is more effective than individual coaching or temporary tools. Allowing the team to self-organize might prolong the issue and damage morale.
Why the other options are wrong
- B. While coaching can be beneficial, the issue appears to be a systemic team dynamic rather than solely individual deficiencies, requiring a broader solution.
- C. A 'talking stick' is a temporary solution that addresses symptoms but doesn't necessarily instill long-term behavioral change or shared understanding of communication norms.
- D. Leaving the team to resolve significant communication issues can lead to prolonged conflict, reduced productivity, and disengagement for quieter members.
Define Team Ground Rules
Establishing clear, agreed-upon guidelines for how team members will interact, communicate, and make decisions.
- Promotes respectful and effective communication.
- Ensures equitable participation.
- Reduces misunderstandings and conflicts.
Memory trick: Rules make talking cool.