Project Management Professional (PMP)® Examination Content OutlinePeopleMedium
A project manager is leading a new product development project. The team is composed of highly skilled individuals, but they are struggling to establish effective communication channels and decision-making processes. The project manager observes that team members often hesitate to voice concerns or make independent decisions, frequently deferring to the project manager. To foster a more proactive and self-organizing environment, what is the MOST effective approach the project manager should take?
- AEmpower team members by delegating authority for specific tasks and decisions, and provide coaching for self-organization.
- BConduct individual performance reviews to identify underperformers and assign them simpler, more structured tasks.
- CImplement a strict reporting structure and require formal approval for all significant decisions to maintain control.
- DOrganize regular team-building activities focused on improving social interactions and personal relationships.
Show answer & explanationAnswer & explanation
Correct answer: A. Empower team members by delegating authority for specific tasks and decisions, and provide coaching for self-organization.
Empowering team members by delegating authority and providing coaching for self-organization directly addresses the team's hesitation to make decisions and fosters a proactive environment. This approach builds confidence and promotes team autonomy.
Why the other options are wrong
- B. This approach focuses on individual performance rather than systemic team dynamics and empowerment, potentially demotivating team members and not solving the core issue.
- C. This approach would further stifle initiative and independent decision-making, counteracting the goal of a proactive team.
- D. While team-building is beneficial, it doesn't directly address the lack of empowerment or decision-making processes, which are core issues here.
Empower Team Members
Granting team members the authority, resources, and support needed to make decisions, take initiative, and assume ownership of their work. This fosters self-organization and accountability.
- Increases team morale and motivation.
- Leads to faster decision-making.
- Requires trust and support from leadership.
Memory trick: Give Them Power, Watch Them Flourish.