Project Management Professional (PMP)® Examination Content OutlinePeopleMedium
A project manager observes recurring disagreements between two senior team members regarding the technical approach for a critical module. These disagreements are starting to impact the team's morale and progress. What is the MOST effective conflict resolution technique for the project manager to employ in this situation?
- ASmoothing, to downplay the differences and emphasize areas of agreement.
- BWithdrawing, to allow the team members to resolve the conflict on their own.
- CForcing, to impose a decision and move forward quickly.
- DCollaborating, to find a mutually beneficial solution that addresses both perspectives.
Show answer & explanationAnswer & explanation
Correct answer: D. Collaborating, to find a mutually beneficial solution that addresses both perspectives.
Collaborating, also known as problem-solving, involves incorporating multiple viewpoints and insights to arrive at a consensus. This approach leads to a win-win outcome and is highly effective for resolving complex issues where team members' commitment is crucial.
Why the other options are wrong
- A. Smoothing temporarily reduces tension but does not resolve the underlying issue, leading to potential recurrence.
- B. Withdrawing avoids the conflict, allowing it to fester and potentially escalate, negatively impacting project progress.
- C. Forcing might resolve the conflict quickly but can lead to resentment and lower team morale, especially among senior members.
Collaborating (Conflict Resolution)
A conflict resolution technique where parties work together to find a solution that fully satisfies the concerns of all involved, leading to a 'win-win' outcome.
- Focuses on problem-solving and mutual understanding.
- Requires open communication and willingness to compromise.
- Results in higher commitment to the solution and improved relationships.
Memory trick: Collaborate to innovate, avoid the debate.