Project Management Professional (PMP)® Examination Content OutlinePeopleEasy
A project manager observes that a junior team member consistently struggles with a particular technical task, leading to delays. The team member has shown potential in other areas but lacks confidence in this specific capability. What is the MOST effective way for the project manager to support this team member's performance?
- AProvide direct, constructive feedback and offer to mentor the team member on the specific task.
- BReassign the task to a more experienced team member to avoid further delays.
- CSuggest the team member seek assistance from their functional manager.
- DEnroll the team member in a generic online course covering the technical area.
Show answer & explanationAnswer & explanation
Correct answer: A. Provide direct, constructive feedback and offer to mentor the team member on the specific task.
Providing direct, constructive feedback coupled with mentoring is a highly effective way to support team member performance. It addresses the specific skill gap, builds confidence, and shows the project manager's commitment to their growth, rather than simply reassigning or externalizing the problem.
Why the other options are wrong
- B. Reassigning the task might solve the immediate delay but does not address the underlying skill gap or build the team member's capability.
- C. Suggesting they seek help from a functional manager passes responsibility and may not provide the immediate, project-specific support needed.
- D. A generic online course might not be tailored to the project's specific needs or the team member's learning style, and may take too long to yield results.
Support Team Performance
Actions taken by the project manager to enhance the capabilities, motivation, and effectiveness of individual team members and the team as a whole.
- Involves coaching, mentoring, feedback, and skill development.
- Aims to address performance gaps and foster growth.
- Crucial for achieving project objectives and team morale.
Memory trick: Feedback and a helping hand make the team strong and grand.