Project Management Professional (PMP)® Examination Content OutlinePeopleEasy
A project manager is leading a diverse team, including members who prefer to work independently and those who thrive in highly collaborative environments. To foster a cohesive and high-performing team, the project manager decides to establish clear guidelines for interaction. What is the MOST appropriate step to take?
- ADevelop a detailed 'Team Charter' unilaterally and distribute it for compliance.
- BFacilitate a team workshop to collectively define team ground rules and norms.
- CImplement a performance review system that rewards individual contributions only.
- DMandate daily stand-up meetings to ensure constant interaction.
Show answer & explanationAnswer & explanation
Correct answer: B. Facilitate a team workshop to collectively define team ground rules and norms.
Facilitating a team workshop to collectively define ground rules and norms is the most effective approach. This empowers the team, ensures buy-in, and creates a shared understanding of how to interact, accommodating diverse working styles and fostering cohesion.
Why the other options are wrong
- A. Unilaterally developing a team charter reduces buy-in and may not address all team members' concerns or preferences.
- C. Rewarding individual contributions exclusively can undermine teamwork and collaboration, which is counterproductive to fostering cohesion.
- D. Mandating daily stand-ups might alienate those who prefer independent work and may not be the best use of everyone's time.
Define Team Ground Rules
Establishing clear, agreed-upon guidelines for how team members will interact, communicate, and resolve conflicts, ensuring a productive and respectful working environment.
- Should be developed collaboratively by the team.
- Addresses communication, decision-making, and conflict resolution.
- Fosters a shared understanding and promotes team cohesion.
Memory trick: Collective rules make the team cool.