Professional Scrum Master I (PSM I)Scrum Master StancesMedium
During a Sprint Retrospective, the Development Team expresses a desire to experiment with a new continuous integration tool to improve their build process. However, they are unsure how to approach the organizational IT department for approval and resources. What is the most fitting Scrum Master stance in this situation?
- ATeacher, by explaining the benefits of continuous integration and the new tool.
- BCoach, by guiding the team through the steps of proposing the new tool to IT and navigating organizational processes.
- CMentor, by sharing personal experiences of adopting new tools in previous organizations.
- DImpediment Remover, by directly contacting the IT department to arrange the tool's implementation.
Show answer & explanationAnswer & explanation
Correct answer: B. Coach, by guiding the team through the steps of proposing the new tool to IT and navigating organizational processes.
The team has identified a potential improvement but lacks the knowledge on how to navigate the organizational process. The Scrum Master as a Coach guides them to discover the best path forward themselves, fostering self-management and problem-solving skills.
Why the other options are wrong
- A. The team already desires the tool; they need guidance on the process, not just education on benefits.
- C. Mentoring provides direct advice, but coaching encourages self-discovery and builds capability within the team.
- D. Directly removing the impediment would bypass the team's learning opportunity and reduce their self-organization.
Scrum Master as Coach
The Scrum Master guides and supports the Scrum Team and organization in understanding and enacting Scrum, often through questioning and facilitating self-discovery.
- Focuses on self-management and problem-solving.
- Asks powerful questions.
- Helps individuals and teams grow.
Memory trick: A COACH helps you 'SEE' your own path, not just tells you the way.