Professional Scrum Master I (PSM I)Scrum Master StancesMedium
During a Sprint Retrospective, the Development Team identifies that their Definition of Done (DoD) is consistently being misinterpreted by external departments, leading to rework and delays in integrated testing. The Scrum Master needs to guide the team and the organization to resolve this. Which Scrum Master stance is most appropriate for addressing this organizational misinterpretation?
- ACoach
- BChange Agent
- CImpediment Remover
- DFacilitator
Show answer & explanationAnswer & explanation
Correct answer: B. Change Agent
The misinterpretation of the Definition of Done by external departments indicates a systemic organizational issue that goes beyond the immediate team. The Scrum Master, as a Change Agent, needs to work with the broader organization to evolve their understanding and processes to align with Scrum's Definition of Done, fostering a more collaborative and effective environment.
Why the other options are wrong
- A. While coaching the team on improving their DoD might be part of it, the core issue is organizational misinterpretation, requiring broader influence.
- C. Removing an impediment focuses on a specific block, but a widespread misinterpretation points to a larger cultural or process change needed.
- D. Facilitation is used within the Retrospective, but resolving the external misinterpretation requires acting beyond just guiding discussions.
Scrum Master as Change Agent
The Scrum Master helps the organization adopt and implement Scrum, guiding them through necessary cultural and process changes.
- Drives organizational adoption of Scrum.
- Addresses impediments beyond the team's control.
- Fosters an environment conducive to agility.
Memory trick: STaMP, I Can't Forget!